Going On Holiday Terms & Conditions

Making booking
Your booking in only a request we will confrim your booking within 24 hours or receiving the booking request. We will need a 10% deposit within 7 days of the booking & full payment within 5 days of the payment e-mail being sent out (about 42 days before arrival). On any booking made with Discount please make sure that you know what the payments are to receive the Discount as late payment will not receive the discount.

If you cancel your Booking
If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as set out below:
If cancellation is made 8 to 13 days inclusive before departure - 50% of the total cost of your booking
If cancellation is made 7 days or less before departure - 100% of the total cost of your booking

Special Requests
If you have any special requests (for example dietary requirements, cots* or room location) please advise us at the time of booking. We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier is not unable to meet any such requests, we, nor they, will have any liability to you in this respect.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel on behalf of the supplier(s) concerned when we become aware of these details.

Passports, visas and health requirements
The passport, visa and health requirements applicable at the time of printing to British citizens for the arrangements we offer are shown elsewhere on this website. A full British passport presently takes approximately 3 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (is) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.